SHIPPING POLICY

Last updated: 3 September 2026

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1. DELIVERY AREA

We currently deliver to eligible addresses within the United Kingdom only.

If your address cannot be served by our delivery provider, we will contact you before dispatch and issue a full refund if alternative arrangements cannot be agreed.

1. DELIVERY CHARGE

Our standard UK delivery charge is £15 per order, unless a different amount or a promotional delivery option is displayed during checkout.

The complete delivery charge will always be shown before you submit payment.

1. PROCESSING AND DISPATCH

We aim to dispatch orders within two business days after payment and any required security checks have been completed.

Orders placed during weekends or UK public holidays will be processed on the following business day.

If additional verification is required for a high-value transaction, dispatch may be delayed until the verification has been completed.

1. DELIVERY TIME

Delivery will normally take between one and three business days after dispatch.

Delivery times are estimates and are not guaranteed unless we expressly agree to deliver by a specific date.

Unless otherwise agreed, orders will be delivered no later than 30 days after the contract is formed.

1. TRACKING AND INSURANCE

Orders are sent using a tracked delivery service.

Watches and other high-value items are insured during delivery for their appropriate value. Tracking information will be provided when available.

The delivery provider may require:

• A signature;
• Photographic confirmation of delivery;
• Proof of identity or age;
• A delivery PIN or security code.

Please do not share a delivery PIN or security code with anyone before the parcel is physically presented to you.

1. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address during checkout.

For security reasons, we may only dispatch an order to the address confirmed during checkout or approved by the payment provider.

If you notice an error, contact beyondthetimeltd@gmail.com immediately. We cannot guarantee that an address can be changed after an order has been processed.

We are not responsible for delays or failed delivery caused by inaccurate or incomplete information supplied by the customer.

1. RECEIVING YOUR ORDER

Please inspect the external packaging before accepting the parcel.

If the package appears opened, damaged or tampered with:

• Photograph the package before opening it;
• Inform the delivery driver where possible;
• Retain all packaging and labels;
• Contact us immediately at beyondthetimeltd@gmail.com.

For high-value items, we recommend recording the opening of the parcel in one continuous video. This is helpful when investigating a claim but does not affect your statutory rights.

1. MISSED OR FAILED DELIVERY

If nobody is available to receive the parcel, the delivery provider may attempt redelivery, leave instructions or hold the parcel at a secure collection location.

You are responsible for following the carrier’s instructions within the stated period.

If an order is returned to us because delivery was refused, repeatedly missed, not collected or because an incorrect address was supplied, we may charge the reasonable cost of arranging another delivery.

This does not affect your statutory cancellation rights.

1. DELAYED OR LOST ORDERS

If tracking has not updated or your order has not arrived within the estimated period, contact us at beyondthetimeltd@gmail.com.

We will investigate the delivery with the carrier. Claims for loss or damage must be managed by us where we arranged the delivery.

If the parcel is confirmed as lost, we will offer an appropriate replacement where available or issue a refund.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will take reasonable steps to assist and keep you informed.

1. TRANSFER OF RISK

The item remains our responsibility until it is delivered into your physical possession or to a person identified by you to receive it.

If you independently instruct a carrier not offered or arranged by us, responsibility may pass to you when the item is handed to that carrier.

1. RETURNS

This Shipping Policy concerns delivery of your order.

For cancellations, change-of-mind returns, faulty items and return-postage responsibilities, please read our Return and Cancellation Policy.

Do not return an item without first contacting us for return instructions.

1. CONTACT US

Beyond the Time LTD
Company number: 13479848
VAT number: GB436967155
Registered office: 85 Great Portland Street, London, Greater London, England, W1W 7LT
Email: beyondthetimeltd@gmail.com

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CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.