PRIVACY POLICY

Last updated: 3 September 2026

WHO WE ARE

Beyond the Time LTD (“we”, “us” or “our”) is responsible for the processing of personal information collected through this website.

Company name: Beyond the Time LTD
Company number: 13479848
Registered office: 85 Great Portland Street, London, Greater London, England, W1W 7LT
Email: beyondthetimeltd@gmail.com

INFORMATION WE COLLECT

Depending on how you use our website, we may collect:

• Your name, billing and delivery address, email address and telephone number;
• Account and login information where you create a customer account;
• Order, transaction, delivery, return and communication history;
• Information submitted through contact forms, product reviews or other communications;
• Marketing preferences and consent records;
• Technical information, including your IP address, browser type, device information and website activity;
• Cookie and analytics information, subject to your cookie preferences.

Payments are processed securely by Wix Payments and/or the payment provider displayed at checkout. We do not receive or store your complete payment-card number or security code.

HOW WE COLLECT YOUR INFORMATION

We collect information when you:

• Place or attempt to place an order;
• Create or use a customer account;
• Contact us or submit a website form;
• Subscribe to marketing communications;
• Leave a review or provide feedback;
• Browse or interact with our website;
• Accept optional cookies through our cookie banner.

We may also receive information from service providers involved in processing payments, preventing fraud, delivering orders and operating the website.

HOW AND WHY WE USE YOUR INFORMATION

We process personal information for the following purposes:

• To process payments, fulfil orders, arrange delivery and manage returns under our contract with you;
• To respond to enquiries and provide customer support;
• To comply with accounting, tax, fraud-prevention and other legal obligations;
• To protect our business, customers and website against fraud, misuse and security threats;
• To improve our website, products and customer experience where we have a legitimate interest in doing so;
• To send email or SMS marketing where you have given consent or where another lawful marketing exception applies.

Where processing is based on consent, you may withdraw that consent at any time.

MARKETING COMMUNICATIONS

We will only send marketing emails or text messages where permitted by law.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us at beyondthetimeltd@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential messages about your orders, payments or customer account.

HOW WE SHARE YOUR INFORMATION

We may share relevant personal information with trusted service providers where necessary, including:

• Wix.com, which hosts and operates our website and online store;
• Payment processors and payment-method providers;
• Delivery and courier companies;
• IT, security, analytics and customer-service providers;
• Professional advisers, insurers, auditors and accountants;
• Government bodies, regulators, courts or law-enforcement authorities where required by law.

We do not sell your personal information.

Service providers may use personal information only for the agreed purpose and must handle it securely and lawfully.

INTERNATIONAL DATA TRANSFERS

Some service providers, including Wix and its authorised providers, may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards must be used, such as UK adequacy regulations, approved contractual protections or another legally recognised transfer mechanism.

HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Generally:

• Order, payment and accounting records are retained for up to six years after the relevant financial period;
• Customer-service correspondence is normally retained for up to two years after the matter is closed;
• Customer account information is retained while the account remains active or until deletion is requested, unless retention is legally required;
• Marketing information is retained until consent is withdrawn or you object to its use;
• Cookie information is retained according to the duration stated in our cookie settings.

We may retain information for longer where necessary for legal claims, fraud prevention or compliance with a legal obligation.

COOKIES

Our website uses essential cookies required for security, checkout, customer accounts and core website functionality.

With your permission, we may also use analytics, functionality or marketing cookies. Optional cookies should not be activated until you provide consent through the cookie banner.

You can review or change your preferences through the website’s cookie settings. You can also control cookies through your browser, although disabling essential cookies may prevent parts of the website from working correctly.

DATA SECURITY

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, loss, alteration or disclosure.

Our website is hosted through Wix.com, and information may be stored using Wix’s databases, applications and secure hosting infrastructure. However, no online transmission or storage system can be guaranteed to be completely secure.

YOUR DATA-PROTECTION RIGHTS

Subject to applicable UK data-protection law, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your information;
• Request restriction of processing;
• Object to certain processing, including direct marketing;
• Request transfer of information you provided to us;
• Withdraw consent at any time where processing is based on consent;
• Complain to the Information Commissioner’s Office.

These rights are not absolute and may depend on the circumstances and our legal obligations.

To exercise your rights, contact beyondthetimeltd@gmail.com. We may need to verify your identity before completing your request.

COMPLAINTS

Please contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

CHILDREN

Our website and products are not directed at children, and we do not knowingly collect personal information from children through the website.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Where a change materially affects how we use personal information, we will provide an appropriate notice.