RETURN AND CANCELLATION POLICY

Last updated: 3 September 2026

This policy applies to online purchases made by consumers from Beyond the Time LTD. It does not affect your statutory rights.

1. CANCELLING AN ONLINE ORDER

You have the right to cancel your online order without giving a reason.

You must notify us within 14 days beginning on the day after you receive the item. After notifying us, you have a further 14 days to return it.

To request a return, email beyondthetimeltd@gmail.com and include:

• Your name;
• Order number;
• The item you wish to return;
• The reason for contacting us, if the item is faulty, damaged or not as described.

We will then provide the return instructions and return address. Please do not send items to our registered office without prior confirmation.

1. WATCHES

You may carefully inspect and try on a watch in the same way that you would in a physical shop.

To receive a full refund, the watch should be returned in the condition in which it was delivered, together with all included boxes, papers, links, tags, accessories and other items listed in the product description.

The watch must not be worn beyond what is reasonably necessary for inspection. It must not be damaged, engraved, polished, opened, serviced, adjusted or otherwise altered.

If a security tag or protective seal is supplied, it should remain attached while you inspect the watch. Removing it does not automatically remove your statutory rights, but any resulting reduction in the item’s resale value may be deducted from the refund.

1. LOOSE AND SPARE WATCH PARTS

The right to cancel also applies to loose, spare and pre-owned watch parts purchased online.

You may visually inspect the part and compare its measurements or reference numbers to determine whether it appears suitable.

Unless reasonably necessary to establish its nature or characteristics, the part should not be:

• Fitted or installed on a watch;
• Cut, resized, bent or modified;
• Polished, refinished or cleaned using abrasive products;
• Engraved, glued or permanently attached;
• Opened, dismantled or tampered with;
• Damaged during an attempted installation.

If a returned part has been fitted, modified, marked, damaged or handled beyond what would reasonably be permitted in a shop, we may reduce the refund to reflect the resulting loss in value. In some cases, the loss in value may be substantial.

This does not affect your rights where the part is faulty, not authentic, not as described or was incorrectly identified as compatible by us.

Customers are responsible for checking the measurements, reference numbers and compatibility information stated in the product listing before installation. We strongly recommend that parts are installed only by a suitably qualified watchmaker.

1. PRE-OWNED CONDITION

Our watches and parts are pre-owned unless expressly described otherwise. They may display signs of age, previous use, wear, refinishing or servicing, as shown or explained in the product listing.

Normal wear and specific imperfections clearly disclosed before purchase are not considered faults merely because the item is pre-owned.

Each item must nevertheless be of satisfactory quality, fit for any purpose expressly agreed with us and consistent with its description, taking account of its age, price and stated condition.

1. PERSONALISED OR ALTERED ITEMS

The statutory right to cancel may not apply to an item made to your specifications or clearly personalised for you.

Where an item is to be engraved, permanently modified or otherwise personalised before dispatch, we will inform you before accepting the order if the cancellation right will not apply.

This exception does not affect your rights if the item is faulty or not as described.

1. RETURN POSTAGE

For a change-of-mind return, you are responsible for the direct cost of returning the item.

Because watches and watch parts may be valuable, returned items should be securely packaged and sent using a tracked service with insurance sufficient to cover their full value. You remain responsible for the item until it is safely delivered to us.

If the item is faulty, damaged on arrival or not as described, contact us before returning it. Where legally required, we will provide an appropriate return method or reimburse reasonable return costs.

1. REFUNDS

Returned items will be inspected after delivery.

Where the cancellation requirements are met, we will issue the refund within 14 days of receiving the returned item or receiving satisfactory evidence that it has been sent back, where applicable.

The refund will normally be made to the original payment method.

For a complete order cancellation, we will also refund the original standard delivery charge. Any additional amount paid for an enhanced or expedited delivery service is not refundable beyond the cost of standard delivery.

We do not charge a standard restocking fee. However, we may make a lawful deduction where handling, damage, missing accessories or alteration has reduced the item’s value.

1. FAULTY, DAMAGED OR INCORRECT ITEMS

If an item is faulty, damaged on arrival, not authentic, not as described or unsuitable for a purpose expressly agreed with us, please contact us as soon as possible.

Depending on the circumstances and applicable law, you may be entitled to reject the item, receive a refund, or request a repair or replacement.

Damage caused by misuse, accidental damage, improper storage, unauthorised repair or incorrect installation is not an inherent fault.

Nothing in this policy limits the rights available to consumers under the Consumer Rights Act 2015.

1. PROOF OF PURCHASE

We may request your order confirmation, receipt or other reasonable evidence that the item was purchased from Beyond the Time LTD.

1. BUSINESS PURCHASES

The statutory consumer cancellation right does not apply to purchases made wholly or mainly for business, trade or professional purposes. Returns for business purchases are subject to the terms agreed at the time of sale.

1. CONTACT DETAILS

Beyond the Time LTD
Company number: 13479848
Registered office: 85 Great Portland Street, London, Greater London, England, W1W 7LT
Email: beyondthetimeltd@gmail.com

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CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.